We are a small, family-run business based in Somerset, England. Our offices are located in The Organic Garden, a modest yet idyllic area of outstanding natural beauty that we are lucky enough to call home.
The Poppy Austin philosophy is simple. To prevent the signs of ageing by using only the finest, most ethically sourced and socially responsible skincare products.
Absolutely not. Our products are strictly 100% free from animal testing and always will be. Please read our accreditation with Choose Cruelty Free.
All our products are exclusively available on this website and Amazon only. We have made a deliberate decision not to sell through retailers.
This enables us to maintain full control of the supply chain and also guarantee the quality and consistency of the end product delivered to each and every customer.
Our beloved dogs, Daisy and Willow, come to the office every day and are an integral part of the Poppy Austin team.
We abhor companies that test on defenceless animals. So for every bottle sold, we donate a percentage of profits to the Poppy Austin® Foundation. Supporting beagle welfare charities and opposing all forms of animal testing.
NATUREGRO® is our unique UK Patent Office registered complex of natural and organic ingredients. It's the 'secret sauce' found in all Poppy Austin products.
We don't currently operate a telephone support service at this time.
Our products are sold in more than 100 countries across the world and we receive enquiries in multiple languages. By offering 24-hour email support, we are better able to service each an every customer, no matter where they are based.
Yes, absolutely. We are always keen to hear from influencers and anyone with a passion for skin care. Please contact a member of the team for more details.
Each batch of Poppy Austin cream, serum or oil is made to strict quality control. Part of this process involves meticulous storage and transportation measures.
For this reason, we are unable to allow third party resellers of our products on any platform. Poppy Austin items available on Amazon are sold directly by us and fulfilled by our friends and partners at Amazon.
We run regular promotions, which allows new and prospective customers the chance to try our products at a discounted price. Please subscribe to our privileged customer alerts service below to be notified of the next promotion.
order and delivery questions
To purchase a genuine Poppy Austin product, we strongly recommend ordering direct from this website.
Simply browse our collection online, add the chosen products to your cart and checkout securely using the preferred payment method.
We accept all major credit and debit cards including Visa, MasterCard, Amex, Maestro, Apple Pay, Google Pay, and of course Paypal.
We work extremely hard to drive down the cost of shipping and, whenever possible, offer either free shipping or deeply discounted flat rates.
The good news is that delivery in the UK is free for all orders over £40.
If your order is under £40, we make a small charge for UK deliveries in line with Royal Mail and Secured Mail fees.
For more information, including international orders, please read our shipping page.
For mainland UK, most orders are received within 1-2 working days.
International deliveries usually arrive within 3-5 working days, subject to customs and importation checks.
There are some exceptions, so please read our shipping page for more information.
Yes, of course. Simply contact the team or reply to your original order confirmation message explaining your request as soon as possible.
If your items have already been dispatched, you will still be charged for your order, but this will be refunded in full once the products are returned.
Details of our returns process can be found on the order sheet inside your package. You can also view our product returns policy here.
Due to Coronavirus restrictions, and with effect from April 1st 2020, we have made the decision to temporarily restrict outgoing shipments for orders placed on poppyaustin.com to customers in the UK only.
We can, however, continue to fulfil products to all other worldwide destinations, including America, Canada and Europe, via our stores on Amazon.com (USA and Canada), Amazon.co.uk (UK), Amazon.de (Germany), Amazon.it (Italy), Amazon.fr (France), and Amazon.es (Spain).