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Shipping

You’ve trusted us enough to fulfil your beauty routine needs, so let us extend the olive branch by offering free shipping on selected orders.

It should always be this simple. Here at Poppy Austin, we define luxury in our own terms.

An indulgent spa day at home with the most expertly crafted products. A scent so aromatic it eliminates the need for a vacation in Bali. The desire for something that will enhance the every day, without the hassle of menial fees and delivery charges.

That’s just how we feel. If you agree, then shopping with Poppy Austin is as good as it gets. Let us be your beauty concierge. Crave, click, ship. We take care of the rest.


Delivery Terms

All orders are shipped from our warehouse located in London (UK).

We work extremely hard to drive down the cost of shipping your products and, whenever possible, offer either free shipping or deeply discounted flat rates.

We have also introduced product bundles in recent months, allowing you the opportunity to purchase a bundle of either 3 or 6 Poppy Austin products at a reduced rate. This not only saves you money (up to 25% off single product purchases) but also triggers free shipping on your order in most cases.

Coronovirus (COVID 19) Update:

Please note, as the Coronovirus (COVID 19) situation continues to impact all of our lives, we find ourselves making daily changes to ensure the on-going safety and wellbeing of our customers and staff.

With effect from April 1st 2020, we have made the decision to temporarily restrict outgoing shipments for orders placed on poppyaustin.com to customers in the UK only:

United Kingdom:

Order Value Shipping Cost Delivery Time
Under £50 £3.00 2-3 Working Days
Over£50 Free
2-3 Working Days

EU, US and International Orders:

Despite the shipping restrictions for orders placed on poppyaustin.com, we can still fulfil all European, US and worldwide orders from our stores on Amazon.com (USA), Amazon.co.uk (UK), Amazon.de (Germany), Amazon.it (Italy), Amazon.fr (France), and Amazon.es (Spain).

Click here for our webstore on Amazon.com.

Click here for our webstore on Amazon.co.uk.

Click here for our webstore on Amazon.de.

Click here for our webstore on Amazon.it.

Click here for our webstore on Amazon.fr.

Click here for our webstore on Amazon.es.


Cancelled Orders

If for any reason, your order is cancelled, you will immediately receive an email. You will not be billed for any cancelled items. If you have any questions regarding your cancelled order, contact our service department.


Damaged Items

Please let us know immediately via e­mail if your package was damaged in transit. Save the box and merchandise and we will have the carrier inspect and pick up the damaged package. The items will be replaced at no charge to you.


Returns and Exchanges

If for any reason you are not satisfied with our product, simply return the item via the postal service and we will gladly reimburse your account for the full amount of the purchase. You are also welcome to exchange your product for another Poppy Austin collection item.

We accept all unopened returns and exchanges within 30 days of your invoice date and we only accept items purchased directly from our website. We recommend shipping your exchange via UPS or Insured Parcel Post for your protection.


Discounted Items

If you purchased a discounted item and would like to return the product, we will gladly refund your money within the 30-day time limit. If you would like to exchange your product for something of higher value then you will be required to pay the difference. We are sorry that we are unable to provide the discount on current items or items that are no longer in the sale stock.


Sarah Smith
Founder

Photo Credits - (Header) CC: 'Mailboxes' by James Lee
© 2020 All rights reserved. Reproduction in whole or in part without permission is prohibited. See our terms and conditions.


100% cruelty free

vegan registered

lovingly handmade

eco friendly

natural & organic

ph balanced


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4.7 out of 5 from 3,917 reviews

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