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Shipping

You’ve trusted us enough to fulfil your beauty routine needs, so let us extend the olive branch by offering free shipping on selected orders.

It should always be this simple. Here at Poppy Austin, we define luxury in our own terms.

An indulgent spa day at home with the most expertly crafted products. A scent so aromatic it eliminates the need for a vacation in Bali. The desire for something that will enhance the every day, without the hassle of menial fees and delivery charges.

That’s just how we feel. If you agree, then shopping with Poppy Austin is as good as it gets. Let us be your beauty concierge. Crave, click, ship. We take care of the rest.


Delivery Terms

We currently deliver to customers located in the following countries:

United States
United Kingdom
Ireland
Europe
Canada
India
Australia
New Zealand
China

All orders are shipped from our warehouses located in either Los Angeles, Philadelphia, Chicago (USA), or London (UK).

We work extremely hard to drive down the cost of shipping your products and, whenever possible, offer either free shipping or deeply discounted flat rates.

We have also introduced product bundles in recent months, allowing you the opportunity to purchase a bundle of either 3 or 6 Poppy Austin products at a reduced rate. This not only saves you money (up to 25% off single product purchases) but also triggers free shipping on your order in most cases.

Please refer to the tables below for shipping times and charges to domestic and international destinations.

United States:

Order Value Shipping Cost Delivery Time
Under $50 $3.99 2-3 Working Days
Over $50 Free
2-3 Working Days

United Kingdom:

Order Value Shipping Cost Delivery Time
Under $60 $3.99 2-3 Working Days
Over $60
Free 2-3 Working Days

Germany:

Order Value Shipping Cost Delivery Time
Under $60 $4.99 3-5 Working Days
Over $60 Free 3-5 Working Days

Canada:

Order Value Shipping Cost Delivery Time
Under $65 $7.99 3-5 Working Days
Over $65 Free
3-5 Working Days

Italy:

Order Value Shipping Cost Delivery Time
Under $65 $7.99 3-5 Working Days
Over $65
Free 3-5 Working Days

India:

Order Value Shipping Cost Delivery Time
Under $90 $12.50 3-5 Working Days
Over $90
Free 3-5 Working Days

Spain:

Order Value Shipping Cost Delivery Time
Under $65 $7.99 3-5 Working Days
Over $65
Free 3-5 Working Days

Australia:

Order Value Shipping Cost Delivery Time
Under $65 $7.99 3-5 Working Days
Over $65 Free 3-5 Working Days

France:

Order Value Shipping Cost Delivery Time
Under $60 $5.50 3-5 Working Days
Over $60 Free 3-5 Working Days

Austria:

Order Value Shipping Cost Delivery Time
Under $80 $11.50 3-5 Working Days
Over $80 Free 3-5 Working Days

China:

Order Value Shipping Cost Delivery Time
Under $80 $11.50 3-5 Working Days
Over $80
Free 3-5 Working Days

Ireland:

Order Value Shipping Cost Delivery Time
Under $80 $11.50 3-5 Working Days
Over $80
Free 3-5 Working Days

Netherlands:

Order Value Shipping Cost Delivery Time
Under $65 $6.50 3-5 Working Days
Over $65
Free 3-5 Working Days

New Zealand:

Order Value Shipping Cost Delivery Time
Under $65 $7.99 3-5 Working Days
Over $65 Free 3-5 Working Days

Belgium:

Order Value Shipping Cost Delivery Time
Under $65 $7.50 3-5 Working Days
Over $65 Free 3-5 Working Days

Portugal:

Order Value Shipping Cost Delivery Time
Under $65 $7.99 3-5 Working Days
Over $65 Free 3-5 Working Days

After your payment is authorized and verified, it can take up to two business days to process and package your order. Please take this into account as an approximation. It does not include weekends or holidays.

You will receive a shipping notification email that will inform you of the carrier we've used to ship your order, and the different tracking options available for status updates.

For tips on receiving your order in a timely manner:

Please make sure that the shipping address chosen when placing the order is correct, as rerouting and redirecting is not possible once the package leaves our facilities.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer, and if this occurs, we keep all delays to a minimum. To avoid interruptions, don’t use cards that are set to expire or have mismatched billing info.


Canada, India, China, Australia and New Zealand orders

On very rare occasions, international shipping to Canada, India, China, Australia and New Zealand can take up to two weeks. We are not responsible for any delays caused by the destination country's customs clearance processes.

International Taxes and Duties:

Customers located in Canada, India, China, Australia and New Zealand are responsible for paying the applicable inbound duties, taxes, and any other fees that your local Customs authority deems appropriate.

These fees are paid to your local carrier or government. They are not collected by Poppy Austin, and thus cannot be refunded.

We ship international packages to Canada, India, China, Australia and New Zealand as DDU (duties and taxes unpaid).

This means that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive your parcel.

Since we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming from outside of your country.

Please note that our shipping provider pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country.

This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf.

On occasions, you may receive an invoice from our shipping provider after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.


Other International Orders

For questions about international delivery outside of our core shipping regions (USA, UK, Ireland, Europe, Canada, India, Australia, New Zealand and China), please see our FAQ page.

If required, we can fulfil to all Worldwide destinations from our stores on Amazon.com (USA), Amazon.co.uk (UK), Amazon.de (Germany), Amazon.it (Italy), Amazon.fr (France), and Amazon.es (Spain).

Click here for our webstore on Amazon.com.

Click here for our webstore on Amazon.co.uk.

Click here for our webstore on Amazon.de.

Click here for our webstore on Amazon.it.

Click here for our webstore on Amazon.fr.

Click here for our webstore on Amazon.es.


Cancelled Orders

If for any reason, your order is cancelled, you will immediately receive an email. You will not be billed for any cancelled items. If you have any questions regarding your cancelled order, contact our service department.


Damaged Items

Please let us know immediately via e­mail if your package was damaged in transit. Save the box and merchandise and we will have the carrier inspect and pick up the damaged package. The items will be replaced at no charge to you.


Returns and Exchanges

If for any reason you are not satisfied with our product, simply return the item via the postal service and we will gladly reimburse your account for the full amount of the purchase. You are also welcome to exchange your product for another Poppy Austin collection item.

We accept all unopened returns and exchanges within 30 days of your invoice date and we only accept items purchased directly from our website. We recommend shipping your exchange via UPS or Insured Parcel Post for your protection.


Discounted Items

If you purchased a discounted item and would like to return the product, we will gladly refund your money within the 30-day time limit. If you would like to exchange your product for something of higher value then you will be required to pay the difference. We are sorry that we are unable to provide the discount on current items or items that are no longer in the sale stock.


Sarah Smith
Founder

Photo Credits - (Header) CC: 'Mailboxes' by James Lee
© 2017 All rights reserved. Reproduction in whole or in part without permission is prohibited. See our terms and conditions.


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